Terms of service

Shipping Policy

Every piece from The Luxor Archive is shipped directly from Cairo, Egypt — the home of the artisans who craft them. We take great care in packaging each item to ensure it arrives safely at your door.

Processing Time

Orders are processed within 2–4 business days. During peak seasons or for custom orders, processing may take up to 7 business days. You will receive a confirmation email with tracking information once your order has been dispatched.

Delivery Timeframes

Gulf Region (UAE, Saudi Arabia, Kuwait, Qatar, Bahrain, Oman): 5–10 business days after dispatch.
Europe (EU countries): 10–18 business days after dispatch.
Rest of World: 14–21 business days after dispatch.

Please note that these are estimated timeframes. Actual delivery may vary depending on customs processing in your country.

Shipping Costs

Shipping is included in the price of every item. The price you see at checkout is the price you pay — no hidden fees or surprise charges at delivery.

Packaging

Each piece is individually wrapped in protective materials and placed in a premium gift box. Our packaging is designed to protect handcrafted items during international transit and to provide an exceptional unboxing experience.

Customs & Import Duties

For Gulf Region orders: All items shipped from Egypt to GCC countries are exempt from customs duties under the Greater Arab Free Trade Area (GAFTA) agreement. Local VAT may apply depending on your country.

For EU orders: Items may be subject to local VAT and customs processing fees upon arrival. We are working to implement a fully duty-paid shipping model. In the meantime, any applicable local taxes are the responsibility of the buyer.

Tracking Your Order

All orders are shipped with full tracking. Once your order has been dispatched, you will receive a tracking number via email. You can use this number to monitor your shipment's progress at any time.

Delivery Issues

If your order has not arrived within the estimated timeframe, please contact us at hello@theluxorarchive.com and we will investigate with our shipping partner. If a package is confirmed lost in transit, we will send a replacement or issue a full refund.